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FAQ

Common questions

Quick answers about getting started, payments, verification, and integration.

  • How do I get started?

    Create a merchant account, complete onboarding in the dashboard, and start with hosted invoices, payment links, or the API. Our team can help you choose the right flow for your business.

  • Which cryptocurrencies can I accept with Cryptonly?

    You can accept the cryptocurrencies enabled in your merchant account — typically major assets such as Bitcoin, Ethereum, and popular stablecoins. Available networks and assets are shown in your dashboard and at checkout.

  • How do I withdraw funds?

    Funds settle to your Cryptonly merchant wallet. Withdraw to an external address from the dashboard. Withdrawals incur the blockchain network fee only — Cryptonly does not add a withdrawal markup.

  • How can I receive funds in my Cryptonly wallet?

    When a customer pays an invoice or checkout link, confirmed funds are credited to your merchant wallet. You can track balances and transaction history in the dashboard.

  • Are identification documents required for using Cryptonly? (KYC/KYB)

    Business verification (KYB) affects your pricing tier and limits. Basic KYB unlocks standard deposit rates; unverified or high-risk profiles may have different terms. See our AML/KYC policy for details.

  • Can I use Cryptonly without having a website or developer?

    Yes. Create invoices and payment links directly from the dashboard — no code required. We also offer ready-made CMS plugins for quick integration — see our CMS plugins documentation. Developers can add API and webhook integration when you are ready to automate.

  • Can I tailor the checkout page to fit my business style?

    Yes. Add your logo, company name, and brand colors so hosted checkout and invoice pages match your business.

  • Does Cryptonly support partial payments?

    Yes. If a customer sends less than the invoice amount, the payment is tracked as partial. You can issue a follow-up checkout for the remaining balance depending on your integration setup.

  • Does Cryptonly support fiat currency features or payments?

    You can price invoices in fiat currencies such as USD or EUR; Cryptonly calculates the crypto amount at checkout using live rates. Settlement is in crypto to your merchant wallet — Cryptonly is not a fiat payout service.

  • How does Cryptonly handle underpaid, expired, or incomplete invoices?

    Every payment has a clear status: created, pending, confirmed, partially paid, expired, or failed. Your team sees updates in the dashboard; developers receive them via API and signed webhooks.

  • How is your API different from others in the market?

    Cryptonly offers a TypeScript SDK, sandbox environment, signed webhooks, and plugins for WooCommerce, WHMCS, and Zapier — designed for reliable reconciliation without manual follow-up.

  • What is cryptocurrency, and how can it be beneficial as a payment method?

    Cryptocurrency is digital value transferred on blockchain networks. For businesses it means borderless payments, faster settlement than many bank rails, and access to customers who prefer crypto — without giving up reconciliation and reporting tools.

  • How do API keys and webhooks work?

    Create an API key in Settings → Security for server-side requests such as invoice creation. Configure a webhook signing key so your backend can verify payment notifications cryptographically. Keys are environment-specific (sandbox vs production).